The Power of having a Customer Retention Strategy in a Small Business Introduction Success is often defined by the ability to not only attract new customers but also to retain the ones you’ve already won over. Having a customer retention strategy in place holds the…
Utilize this 6-step Guide to Increase Your Emotional Intelligence in business Elon Musk can show us a powerful principle of actions speaking louder than words: in an email to his workers, he wrote: “No words can express how much I care about your safety and…
Do You Have a Healthy Boardroom? Healthy boardroom? The board of directors is the source and measure of an organisation’s health. When you look at the functionality of your board does it have the impact you’d expect in your organisation? Is there a strong sense…
Improve customer service in your business with 4 steps If I asked you about your worst and best customer service experience, what would you say? How did the customer experience make you feel? I know for sure when I have experienced an amazing customer service…
A Powerful Marketing strategy you should be using – CNE Getting new customers and retaining them for the long term isn’t easy. Why is this the case? You may be thinking the quality of your products and services you provide will be the most important…
